ISO 9001:2015 Certified
Hardware & Networking
Intermediate
Professional

Broadband Technician

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Course Highlights

Why This Course?

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Course Curriculum

Module 1: Broadband Basics

  • Broadband Types
  • ISP Concepts
  • Signal Basics
  • Equipment Overview
  • Safety Basics
  • Broadband Types
  • ISP Concepts
  • Signal Basics
  • Equipment Overview
  • Safety Basics

Module 2: Cabling + Installation

  • Cable Types
  • Crimping
  • Connector Work
  • Routing Cable
  • Installation Checklist
  • Cable Types
  • Crimping
  • Connector Work
  • Routing Cable
  • Installation Checklist

Module 3: Router/Modem Setup

  • Modem Setup
  • Router Setup
  • WiFi Config
  • IP Setup
  • Basic Security
  • Modem Setup
  • Router Setup
  • WiFi Config
  • IP Setup
  • Basic Security

Module 4: Fault Finding + Customer Handling

  • Line Issues
  • Speed Issues
  • Configuration Issues
  • Tool Usage
  • Field Practice
  • Line Issues
  • Speed Issues
  • Configuration Issues
  • Tool Usage
  • Field Practice

Module 5: Broadband Support & Maintenance

  • Complaint Handling
  • Service Etiquette
  • Documentation
  • Follow-ups
  • Assessment
  • Complaint Handling
  • Service Etiquette
  • Documentation
  • Follow-ups
  • Assessment

Skills You'll Gain

Broadband Technology Basics
Cable & Router Installation
Network Configuration
Fault Detection & Troubleshooting
Customer Support & Service Skills

Requirements

  • Basic computer knowledge
  • No prior programming experience required
  • Laptop/Desktop with internet